LIV ASTA PRIVATE LIMITED · LA-HOST-02 · Version 2.1 · In force from 28 October 2026 · livasta.com/policies/host/fees-payments-payouts
This Fees, Payments & Payouts Policy ("Policy") is issued by LIV ASTA PRIVATE LIMITED (CIN U52291DC2026PTC473382), registered office at Plot 2, District Centre, Shivaji Place, Raja Garden, Rajouri Garden, New Delhi – 110027 ("Livasta", "we", "us"), operator of the Livasta platform at livasta.com and in the Livasta app.
It forms part of, and must be read with, the Livasta Host Agreement (LA-HOST-01), the Livasta Terms & Conditions, Privacy Policy and Cancellation, Refund & Guest Protection Policy published on livasta.com. Capitalised terms not defined here have the meaning given in the Host Agreement. If this Policy conflicts with the Host Agreement on a host-specific matter, the Host Agreement prevails.
1. Hosting Plans
- Hosts choose a Hosting Plan on the Host Dashboard. Each plan has a plan fee (billed monthly or annually, where applicable) and a Booking Service Fee deducted from confirmed Bookings.
- The fees, features and billing cycle of every plan are shown on the plan selection screen before a Host activates, upgrades or downgrades a plan. The fees shown at that time apply until the next change notified under section 9.
- Plan fees are paid through Razorpay. Plan benefits are activated immediately after successful payment and shown on the Host Dashboard.
- Plans renew at the end of each billing period unless cancelled from the Host Dashboard before renewal. If a renewal payment fails, Livasta may pause plan benefits or move the Host to the default plan after notice.
2. What Guests pay
At checkout the Guest sees and pays: the nightly rate set by the Host (including any weekend or special-date price) multiplied by the number of nights, any cleaning fee set by the Host, any extra charges shown on the Listing, and the Livasta Guest Service Fee. There are no hidden charges. All prices are in Indian Rupees (₹).
3. How payments are collected
- Guests pay through Razorpay (UPI, cards, net banking and wallets as available). Livasta does not store full card details.
- A Booking is confirmed only after successful payment. Unpaid checkouts hold the dates for a short time (currently 30 minutes) and are then released automatically.
- Livasta collects the payment as the Host's limited agent for that Booking (Host Agreement, Article 21).
4. How a Payout is calculated
Payout = Booking amount (nightly charges + cleaning fee + other Host charges) − Booking Service Fee under the Host's plan − any tax Livasta must withhold or collect (TDS/TCS) − approved refunds, chargebacks, penalties or other amounts the Host owes.
| Illustrative Booking (plan rate 8.5%) | Amount |
|---|---|
| Nightly rate ₹4,500 × 2 nights | ₹9,000 |
| Cleaning fee | ₹1,000 |
| Booking amount (Host charges) | ₹10,000 |
| Booking Service Fee (8.5%) | − ₹850 |
| TDS, if applicable (illustrative 0.1%) | − ₹10 |
| Payout to Host | ₹9,140 |
The Guest Service Fee is paid by the Guest and is not part of the Host's Booking amount.
5. When Payouts are made
- Payouts are released after the Guest's stay, normally around 2 working days after check-out, to the Host's verified bank account.
- Each Payout and its status (pending, processing, paid, failed) is shown on the Host Dashboard → Earnings page.
- Payouts may be delayed for public or bank holidays, missing or incorrect bank details, incomplete verification, a dispute or refund request on the Booking, or legal, fraud-prevention or compliance checks.
6. Bank account
- Payouts are made only to a bank account in the name of the verified Host (or the Business Host entity).
- Hosts add and change bank details on the Host Dashboard. Changes may require re-confirmation and may pause Payouts until checked.
- If a Payout fails because of incorrect details provided by the Host, Livasta will retry after the details are corrected; any bank charges may be deducted where permitted by law.
7. Withholding and recovery
Livasta may temporarily withhold a Payout where reasonably necessary to investigate fraud, resolve a dispute or chargeback, comply with a court or regulatory order, recover amounts the Host owes, or investigate a suspected breach of the Host Agreement. Amounts a Host owes (such as refunds, chargebacks, host-cancellation forfeits or penalties) may be deducted from future Payouts.
8. Statements and invoices
- Guests receive a booking invoice by email after payment; Hosts receive invoices for plan fees.
- Hosts can view earnings, fees and Payouts on the Earnings page. Errors must be reported within 30 days of a statement becoming available (Host Agreement, Article 25).
9. Changes to fees
Livasta may change plan fees or the Booking Service Fee with reasonable prior notice on the Platform or by email. Changes do not affect fees already shown for a confirmed Booking or a plan period already paid.
Contact
Support: support@livasta.com · Phone / WhatsApp: +91 89290 39102 (Monday – Saturday, 10:00 – 18:00 IST). In the app: Support → "Get help with a booking".
Grievances: grievance@livasta.com · Privacy and data requests: privacy@livasta.com.
Document reference: LA-HOST-02 v2.1 · baa17c9f467d