LIV ASTA PRIVATE LIMITED · LA-HOST-03 · Version 2.1 · In force from 28 October 2026 · livasta.com/policies/host/cancellation-refund
This Cancellation, Refund & Host Cancellation Policy ("Policy") is issued by LIV ASTA PRIVATE LIMITED (CIN U52291DC2026PTC473382), registered office at Plot 2, District Centre, Shivaji Place, Raja Garden, Rajouri Garden, New Delhi – 110027 ("Livasta", "we", "us"), operator of the Livasta platform at livasta.com and in the Livasta app.
It forms part of, and must be read with, the Livasta Host Agreement (LA-HOST-01), the Livasta Terms & Conditions, Privacy Policy and Cancellation, Refund & Guest Protection Policy published on livasta.com. Capitalised terms not defined here have the meaning given in the Host Agreement. If this Policy conflicts with the Host Agreement on a host-specific matter, the Host Agreement prevails.
1. Guest cancellations
| When the Guest cancels | Guest refund of stay charges | Host receives (before fees) |
|---|---|---|
| 7 or more days before check-in | 100% | Nothing for those nights |
| Less than 7 days but at least 48 hours before check-in | 50% | 50% of stay charges |
| Less than 48 hours before check-in | No refund | 100% of stay charges |
| After check-in | No refund for unused nights (subject to Guest Protection exceptions) | Stay charges for the Booking |
- 24-hour grace period: a Guest may cancel within 24 hours of booking for a full refund if the Booking was made at least 7 days before check-in.
- The cleaning fee is refunded to the Guest if they never check in.
- For Guest-initiated cancellations, the Livasta platform fee is not refunded to the Guest (published policy, section 6).
- Stays of 28 nights or more follow the separate long-stay terms shown on the Listing and at checkout.
- The amounts the Host receives are subject to the Booking Service Fee and deductions in LA-HOST-02.
2. Guest no-shows and early departures
- Before treating a Guest as a no-show, the Host must try to contact the Guest through the Platform messaging.
- For a genuine no-show the Host keeps the amount permitted under section 1. A refund may still be given where the Host prevented check-in, gave wrong check-in information, the Property was unavailable or materially different, or another Guest Protection event occurred.
- A Guest who leaves early by choice is generally not refunded for unused nights; where they leave because of a property problem, a partial or full refund may be given under Guest Protection.
3. Changes to a Booking
Requests to change dates or the number of guests must be made and agreed through the Platform. Any price difference is paid or refunded through Livasta. Hosts must not accept changes or payments outside the Platform.
4. Host cancellations
4.1 The rule
Hosts must honour every confirmed Booking. If a Host cancels a confirmed, paid Booking before check-in, the Guest receives a 100% refund, including the Livasta service fee, and Livasta may help the Guest rebook.
4.2 Permitted reasons
- the Property has become unsafe or uninhabitable (for example major damage, structural or utility failure);
- natural disaster, government order or restriction;
- serious illness or death of the Host or an immediate family member;
- a fraudulent or unauthorised Booking; or
- another reason accepted by Livasta.
4.3 Prohibited reasons
- to obtain a higher price or accept another booking;
- overbooking or failure to keep the Calendar up to date;
- the Guest's race, caste, religion, ethnicity, nationality, gender, sexual orientation, disability or any other protected characteristic; or
- any other reason without reasonable justification.
4.4 What the Host must do
Cancel through the Host Dashboard (or tell Livasta support immediately), give the reason and any evidence, cooperate with rebooking the Guest, and provide any information needed for the refund.
4.5 Consequences
| Situation | Consequence |
|---|---|
| Every Host cancellation of a paid Booking | Guest gets a full refund. The Host forfeits an amount equal to the Livasta service fee for that Booking, deducted from the Host's Payout (down to ₹0). The cancellation is recorded on the Host account. |
| Cancellation for a permitted reason, with evidence | Forfeit and record may be waived by Livasta. |
| Repeated unjustified cancellations | Lower search ranking, removal of Instant Book or badges, Calendar blocks or temporary suspension of the Listing. |
| A pattern of cancellations or abuse | Permanent removal of the Listing or termination of the Host account. |
5. Property not available or significantly different
If on arrival the Property is unavailable, occupied, inaccessible, double-booked, legally unable to host the Guest, or materially different from the Listing, Livasta may treat it as a Host/Property failure. The Guest is generally entitled to a full refund and rebooking assistance under the published Guest Protection rules, and the consequences in section 4.5 may apply to the Host.
6. Force majeure
Where Livasta activates its force-majeure rules (for example natural disasters, government evacuation orders or travel restrictions), refunds follow the published policy, taking into account the part of the stay affected and costs already incurred. Host-cancellation penalties do not apply to cancellations caused by a verified force-majeure event.
7. Unpaid bookings and expired requests
Booking requests not answered within the response period, and checkouts not paid within the hold time, end automatically. No penalty applies to the Host or the Guest.
Contact
Support: support@livasta.com · Phone / WhatsApp: +91 89290 39102 (Monday – Saturday, 10:00 – 18:00 IST). In the app: Support → "Get help with a booking".
Grievances: grievance@livasta.com · Privacy and data requests: privacy@livasta.com.
Document reference: LA-HOST-03 v2.1 · 731fbdd31ec0