LIV ASTA PRIVATE LIMITED · LA-HOST-08 · Version 2.1 · In force from 28 October 2026 · livasta.com/policies/host/damage-claims
This Damage Claims & Security Deposit Policy ("Policy") is issued by LIV ASTA PRIVATE LIMITED (CIN U52291DC2026PTC473382), registered office at Plot 2, District Centre, Shivaji Place, Raja Garden, Rajouri Garden, New Delhi – 110027 ("Livasta", "we", "us"), operator of the Livasta platform at livasta.com and in the Livasta app.
It forms part of, and must be read with, the Livasta Host Agreement (LA-HOST-01), the Livasta Terms & Conditions, Privacy Policy and Cancellation, Refund & Guest Protection Policy published on livasta.com. Capitalised terms not defined here have the meaning given in the Host Agreement. If this Policy conflicts with the Host Agreement on a host-specific matter, the Host Agreement prevails.
1. Scope
This Policy explains how a Host can claim for damage to the Property or its contents caused by a Guest (or people visiting under the Guest's Booking) during a stay. Ordinary wear and tear from normal use — for example light marks, minor scuffs, or worn linen — is not compensable.
2. Security deposits
Livasta does not currently collect or hold security deposits. Hosts must not ask Guests to pay a deposit outside the Platform. If Livasta introduces deposits, the amount will be shown on the Listing and at checkout, and the rules for holding, releasing and adjusting it will be added to this Policy.
3. How to make a claim
- Report the damage to Livasta through the Platform (Support → "Get help with a booking") within 72 hours of the Guest's check-out, or sooner if the damage is discovered during the stay.
- Upload evidence: dated photos and videos, the inventory list, repair estimates or invoices, messages with the Guest, and any other relevant material (CCTV only if lawfully obtained and disclosed under LA-HOST-07).
- Livasta shares the claim with the Guest, who has a reasonable opportunity (normally 7 days) to respond.
- Livasta reviews the evidence, the Booking history and communications, and may ask either side for more information.
- Livasta tells both sides the outcome: claim approved, partly approved, rejected, or more information needed.
4. Recovery
Where a claim is approved, Livasta may help recover the amount from the Guest through the Platform. Livasta is not an insurer, does not guarantee recovery and is not liable for the damage itself. The Host keeps any legal right to pursue the Guest directly.
5. False or exaggerated claims
Knowingly submitting a false, fabricated, inflated or misleading claim is a material breach of the Host Agreement and may lead to rejection of the claim, recovery of any amount paid, suspension, termination and legal action.
Contact
Support: support@livasta.com · Phone / WhatsApp: +91 89290 39102 (Monday – Saturday, 10:00 – 18:00 IST). In the app: Support → "Get help with a booking".
Grievances: grievance@livasta.com · Privacy and data requests: privacy@livasta.com.
Document reference: LA-HOST-08 v2.1 · 32abb955e27d