LIV ASTA PRIVATE LIMITED · LA-HOST-17 · Version 2.1 · In force from 28 October 2026 · livasta.com/policies/host/grievance-disputes
This Grievance Redressal & Dispute Resolution Policy ("Policy") is issued by LIV ASTA PRIVATE LIMITED (CIN U52291DC2026PTC473382), registered office at Plot 2, District Centre, Shivaji Place, Raja Garden, Rajouri Garden, New Delhi – 110027 ("Livasta", "we", "us"), operator of the Livasta platform at livasta.com and in the Livasta app.
It forms part of, and must be read with, the Livasta Host Agreement (LA-HOST-01), the Livasta Terms & Conditions, Privacy Policy and Cancellation, Refund & Guest Protection Policy published on livasta.com. Capitalised terms not defined here have the meaning given in the Host Agreement. If this Policy conflicts with the Host Agreement on a host-specific matter, the Host Agreement prevails.
1. Start with Support
Most issues are fastest to solve through Support: in the app (Support → "Get help with a booking"), at support@livasta.com or on +91 89290 39102 (Monday–Saturday, 10:00–18:00 IST).
2. Grievance Officer
If you are not satisfied, or your complaint concerns the Platform, your data or a policy decision, contact the Grievance Team at grievance@livasta.com or +91 89290 39102. Data-protection requests and complaints can also be sent to privacy@livasta.com.
3. What to include
- your name and registered email or phone;
- the Booking or Listing reference;
- what happened and when;
- what outcome you are asking for;
- any evidence (photos, screenshots, messages).
4. Timelines
Livasta acknowledges grievances within 48 hours and aims to resolve them within one month of receipt, or sooner where the law requires a shorter time.
5. Disputes between Hosts and Guests
Livasta can help resolve disputes between Hosts and Guests by collecting evidence, asking both sides for their account, proposing a resolution and applying the decisions the policies allow (such as refunds under the Cancellation, Refund & Guest Protection Policy or damage outcomes under LA-HOST-08). Both sides must take part honestly and in good faith.
6. If the issue is still not resolved
- Hosts: disputes with Livasta follow the negotiation, mediation and arbitration steps in Article 43 of the Host Agreement (seat: New Delhi).
- Guests: may also use the National Consumer Helpline (1915 / consumerhelpline.gov.in) or approach the consumer commission with jurisdiction.
- Nothing in this Policy limits anyone's rights under law.
Contact
Support: support@livasta.com · Phone / WhatsApp: +91 89290 39102 (Monday – Saturday, 10:00 – 18:00 IST). In the app: Support → "Get help with a booking".
Grievances: grievance@livasta.com · Privacy and data requests: privacy@livasta.com.
Document reference: LA-HOST-17 v2.1 · 67368be91c3a