LIV ASTA PRIVATE LIMITED · LA-GUEST-03 · Version 2.1 · In force from 28 October 2026 · livasta.com/policies/guest/booking-payments-fees
This Booking, Payments and Fees Policy ("Policy") is issued by LIV ASTA PRIVATE LIMITED (CIN U52291DC2026PTC473382), registered office at Plot 2, District Centre, Shivaji Place, Raja Garden, Rajouri Garden, New Delhi – 110027 ("Livasta", "we", "us"), operator of the Livasta platform at livasta.com and in the Livasta app.
It forms part of, and must be read with, the Staying Guest Agreement (LA-GUEST-01) or, for event bookings, the Party and Event Guest Agreement (LA-GUEST-02), and the Livasta Terms & Conditions, Privacy Policy and Cancellation, Refund & Guest Protection Policy published on livasta.com. Capitalised terms not defined here have the meaning given in the Staying Guest Agreement. If this Policy conflicts with the Staying Guest Agreement (or, for event bookings, the Party and Event Guest Agreement) on a guest-specific matter, that Agreement prevails.
1. What you pay
The full price is shown on the Listing and again at checkout, before you pay. There are no hidden charges.
| Item | What it is |
|---|---|
| Nightly rate | Set by the Host for each night, multiplied by the number of nights. Rates can differ for weekdays, weekends, holidays and special dates; the checkout shows the breakdown. |
| Slot price | For a Slot Booking, the Host's price for the number of hours chosen (instead of nightly rates). |
| Extra-guest charges | Charged by some Hosts for guests above a base number, up to the Occupancy Limit. |
| Cleaning fee | A one-time fee set by some Hosts, shown on the Listing. |
| Livasta platform fee | Livasta's service fee on the stay subtotal, which helps run the Platform, support and secure payments. Currently 3.5% of the stay subtotal; the exact amount is always shown at checkout. |
| Taxes | Livasta does not currently charge GST on bookings. If a statutory tax becomes applicable, it will be shown separately at checkout. |
All amounts are in Indian Rupees (₹). The final total is rounded to the nearest whole rupee.
2. When you pay
| Booking type | Payment |
|---|---|
| Instant Book | Pay at checkout; the Booking is confirmed once payment succeeds. |
| Request to Book | Nothing is charged when you send the request. Once the Host accepts (within 24 hours), you pay at checkout. If the Host declines or does not answer in time, nothing is charged. |
| Host booking link | Accept the link while signed in as a guest, then pay at checkout before the link expires (24 hours after the Host created it, or earlier if check-in comes first). |
| Slot Booking | Pay at checkout, like Instant Book. |
| Event Booking | Pay after the Event is approved, before the Booking Confirmation is issued (LA-GUEST-02). |
While you are paying, the dates are held for you; an unpaid checkout is released after 30 minutes. A Booking is confirmed only after payment succeeds and you receive the Booking Confirmation by email and in the app.
3. How you pay
Payments are collected through Livasta's payment partner, Razorpay, using the methods it offers at checkout (for example cards, UPI, net banking and wallets). Payment details are entered in Razorpay's PCI-DSS compliant environment; Livasta never sees or stores your full card number, CVV or UPI PIN. Livasta checks every payment with Razorpay on its own servers before confirming a Booking.
4. Paying only through Livasta
Every payment for a Booking — including extra guests, extensions or other charges agreed with the Host — must be made through the Platform. Do not pay a Host in cash, by bank transfer or by any other means outside Livasta: off-platform payments are not covered by Livasta's refund and Guest Protection rules and may lead to account action. Please report any request to pay outside the Platform to support.
5. Confirmation and invoice
After payment you receive a Booking Confirmation and a booking invoice by email; both are also available in Trips. If a Booking is cancelled, the original invoice is kept and an adjustment or refund record is issued instead of changing it.
6. Failed or uncertain payments
- If a payment fails, the Booking is not confirmed and you may try again while the dates are still held.
- If money left your account but the Booking was not confirmed, the payment is normally reversed automatically by the payment partner. If it is not, contact support with the payment reference.
- If a payment is later reversed or charged back, Livasta may suspend or cancel the Booking, refuse check-in and recover the amount due by lawful means.
7. Price changes and booking changes
The price shown when you pay is the price of your Booking. If you change dates or guests (LA-GUEST-01, section 9), any extra amount must be paid through Livasta, and any reduction is handled under the cancellation rules in LA-GUEST-04. Fee changes apply only to future Bookings.
8. Refunds
Refunds due under LA-GUEST-04 are issued automatically where possible, to the original payment method through Razorpay. A refund usually reaches you within 5–7 working days after Livasta initiates it, depending on your bank or card issuer. You can see the refund status in Trips.
9. Disputed payments and chargebacks
If you think a charge is wrong, contact Livasta support first (LA-GUEST-16). Livasta will review payment, booking, verification and message records and respond. Please do not raise a chargeback for a valid transaction before using this process. Where a chargeback is found to be fraudulent or abusive, Livasta may suspend the account, refuse future Bookings, recover the amount through lawful means and report suspected fraud where appropriate.
10. Credits and promotions
Any travel credit, coupon or promotion (for example credit offered after a force-majeure event) is subject to the terms shown when it is issued, has no cash value unless those terms say so, and cannot be transferred.
11. Your financial promises
You confirm that payments come from lawful sources, that you are authorised to use the payment method, that you will not reverse a payment without a genuine reason, and that you will pay all amounts due under your Booking on time.
Contact
Support: support@livasta.com · Phone / WhatsApp: +91 89290 39102 (Monday – Saturday, 10:00 – 18:00 IST). In the app: Support (guest menu) → raise a ticket about a booking.
Grievances: grievance@livasta.com · Privacy and data requests: privacy@livasta.com.
LIV ASTA PRIVATE LIMITED · CIN U52291DC2026PTC473382 · Registered office: Plot 2, District Centre, Shivaji Place, Raja Garden, Rajouri Garden, New Delhi – 110027.
Document reference: LA-GUEST-03 v2.1 · 1f00a804b1ba