Your agreements
LA-GUEST-01
Staying Guest Agreement
The main contract for booking and staying at a Livasta property: your responsibilities, the host's, payments, cancellations and how the policies below apply.
LA-GUEST-02
Party and Event Guest Agreement
The contract for booking a property for a party, celebration or event, for organising guests and their attendees.
Booking, payments & refunds
LA-GUEST-03
Booking, Payments and Fees Policy
Booking types, what makes up the price, the platform fee, payment by Razorpay, invoices and refunds to your payment method.
LA-GUEST-04
Cancellation, Refund and Guest Protection Policy
The cancellation schedule, the 24-hour grace period, host cancellations and Guest Protection when a stay goes wrong.
LA-GUEST-09
Damage, Cleaning and Security Deposit Policy
What you are responsible for, how a host makes a damage claim, your right to respond, extra cleaning and deposits.
During your stay
LA-GUEST-06
Check-in, Check-out and Occupancy Policy
Arrival and departure times, ID at check-in, guest numbers, visitors, keys, late check-out and lost property.
LA-GUEST-07
House Rules and Guest Code of Conduct
Following the host's house rules, noise, smoking, pets, respect for neighbours and behaviour expected from every guest.
LA-GUEST-08
Guest Safety, Security and Emergency Policy
Staying safe, emergency number 112, reporting problems, cameras and devices, and what Livasta does when something goes wrong.
LA-GUEST-10
Reviews, Messaging and Guest Content Policy
Writing honest reviews, messaging hosts on Livasta, keeping payments on the platform and content rules.
Verification & privacy
LA-GUEST-05
Guest Identity Verification (KYC) Policy
Why guests verify, accepted documents for Indian, NRI and foreign guests, how documents are read and reviewed, and your choices.
LA-GUEST-11
Guest Privacy and Data Protection Notice
What personal data Livasta collects from guests, why, who it is shared with (including the host), how long it is kept and your rights.
LA-GUEST-15
Foreign National and NRI Guest Guide
Verification, visas, Form C, payments and practical tips for NRI guests and foreign nationals staying in India.
Parties & events
LA-GUEST-13
Event Categories, Capacity and Approvals Schedule
Event categories, capacity limits, approvals and permissions needed for different kinds of events.
LA-GUEST-14
Event Code of Conduct, Prohibited Events and Emergency Procedure
Conduct rules for events, prohibited events and activities, and the emergency procedure during an event.
Enforcement & disputes
LA-GUEST-12
Guest Trust and Safety Enforcement Policy
When Livasta warns, restricts or removes a guest account, how you are told, and how to appeal.
LA-GUEST-16
Guest Grievance Redressal and Dispute Resolution Policy
How to raise a complaint, the Grievance Officer, timelines, consumer remedies, governing law and arbitration.
Fees, payouts & claims
LA-HOST-02
Fees, Payments & Payouts Policy
Host plans, the booking service fee, how guest payments are collected, when and how payouts reach your bank account, taxes and statements.
LA-HOST-03
Cancellation, Refund & Host Cancellation Policy
The host side of the cancellation schedule: guest refunds, what happens to your payout, and the penalties when a host cancels.
LA-HOST-08
Damage Claims & Security Deposit Policy
How to report damage after a stay, the evidence needed, guest response, review and payment of approved claims.
Listings & bookings
LA-HOST-05
Listing Standards & Property Documentation Policy
What a listing must include, accurate photos and descriptions, property documents, legal permissions and listing review.
LA-HOST-06
Bookings, Calendar & Instant Book Policy
Instant Book and Request to Book, response times, availability, calendar sync, booking links, slot bookings and double bookings.
LA-HOST-14
Party & Event Hosting Policy
Extra rules for listings that allow parties or events: capacity, permissions, noise, safety and neighbours.
LA-HOST-16
House Rules Template
A ready-to-use template for writing clear house rules that guests accept before booking.
Trust, safety & verification
LA-HOST-04
Host Identity Verification (KYC) Policy
Why hosts verify, which documents are accepted, how documents are read and reviewed, masking, retention and your choices.
LA-HOST-07
Safety, Security, Surveillance & Emergency Policy
Safety equipment, cameras and other devices, guest privacy, emergencies and incident reporting.
LA-HOST-09
Reviews, Ratings & Host Performance Policy
How guest reviews work, your right to reply, review moderation, and the performance standards hosts are measured on.
LA-HOST-10
Community Standards & Host Code of Conduct
Non-discrimination, respectful conduct, honest dealing and the behaviour expected from every host.
LA-HOST-12
Trust & Safety Enforcement Policy
Warnings, listing suspensions, account holds and removal: when Livasta acts, how you are told, and how to appeal.
LA-HOST-13
AI, Automation & Fraud Prevention Policy
Where Livasta uses automated tools and AI (including document reading), human review, fraud checks and your rights.
Privacy, legal & disputes
LA-HOST-11
Host Data Protection & Guest Privacy Policy
How hosts may use guest information, data-protection duties under Indian law, security and deleting data.
LA-HOST-15
Host Legal & Tax Compliance Guide
A guide to registrations, local permissions, GST, income tax, TDS/TCS and record keeping for hosts in India.
LA-HOST-17
Grievance Redressal & Dispute Resolution Policy
How to raise a complaint, the Grievance Officer, timelines, dispute help, governing law and arbitration.
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