LIV ASTA PRIVATE LIMITED · LA-HOST-09 · Version 2.1 · In force from 28 October 2026 · livasta.com/policies/host/reviews-ratings
This Reviews, Ratings & Host Performance Policy ("Policy") is issued by LIV ASTA PRIVATE LIMITED (CIN U52291DC2026PTC473382), registered office at Plot 2, District Centre, Shivaji Place, Raja Garden, Rajouri Garden, New Delhi – 110027 ("Livasta", "we", "us"), operator of the Livasta platform at livasta.com and in the Livasta app.
It forms part of, and must be read with, the Livasta Host Agreement (LA-HOST-01), the Livasta Terms & Conditions, Privacy Policy and Cancellation, Refund & Guest Protection Policy published on livasta.com. Capitalised terms not defined here have the meaning given in the Host Agreement. If this Policy conflicts with the Host Agreement on a host-specific matter, the Host Agreement prevails.
1. Who can review
Guests can review and rate a stay after it is completed. Ratings may cover cleanliness, communication, accuracy, check-in, value and the overall experience. Where the feature is available, Hosts may reply publicly to reviews and may review Guests.
2. What a review must be
- truthful and based on a genuine stay;
- relevant to that stay;
- respectful.
3. What is not allowed
- false statements, defamation or knowingly misleading claims;
- hate speech, unlawful discrimination, threats or harassment;
- obscene material;
- personal or sensitive information about anyone (phone numbers, addresses, ID details, health information);
- spam, advertising or links;
- content that breaks the law or Livasta policies.
4. Moderation
Livasta may hide or remove reviews and replies that break this Policy or the law, or when ordered by a competent authority. Livasta does not remove a review only because it is negative.
5. No manipulation
Hosts must not offer money, discounts or other incentives for reviews, threaten or pressure Guests about reviews, post reviews of their own Listings, or ask others to post fake reviews. Retaliating against a Guest for an honest review is prohibited.
6. Host performance
Livasta may measure Host performance using objective indicators such as response rate and time, acceptance rate, cancellation rate, Guest ratings, complaints, safety compliance and listing accuracy. Where performance falls below Platform standards, Livasta may require corrective steps, training, more verification or temporary restrictions before restoring full privileges.
7. Recognition programmes
Livasta may offer badges or programmes (for example "Super Host") based on published criteria. They are discretionary, may be changed or withdrawn, and do not create any contractual right.
Contact
Support: support@livasta.com · Phone / WhatsApp: +91 89290 39102 (Monday – Saturday, 10:00 – 18:00 IST). In the app: Support → "Get help with a booking".
Grievances: grievance@livasta.com · Privacy and data requests: privacy@livasta.com.
Document reference: LA-HOST-09 v2.1 · cef57d0e5eb0