LIV ASTA PRIVATE LIMITED · LA-HOST-05 · Version 2.1 · In force from 28 October 2026 · livasta.com/policies/host/listing-standards
This Listing Standards & Property Documentation Policy ("Policy") is issued by LIV ASTA PRIVATE LIMITED (CIN U52291DC2026PTC473382), registered office at Plot 2, District Centre, Shivaji Place, Raja Garden, Rajouri Garden, New Delhi – 110027 ("Livasta", "we", "us"), operator of the Livasta platform at livasta.com and in the Livasta app.
It forms part of, and must be read with, the Livasta Host Agreement (LA-HOST-01), the Livasta Terms & Conditions, Privacy Policy and Cancellation, Refund & Guest Protection Policy published on livasta.com. Capitalised terms not defined here have the meaning given in the Host Agreement. If this Policy conflicts with the Host Agreement on a host-specific matter, the Host Agreement prevails.
1. What every Listing must include
- Property name, type and accommodation type; complete address and map location (the exact address and arrival details are shown to Guests only after a confirmed Booking).
- Maximum number of guests, bedrooms, beds and bathrooms.
- Amenities (including parking, internet, air conditioning and accessibility features) — only those that exist and work.
- Check-in and check-out times, house rules (see LA-HOST-16) and any restrictions.
- Nightly price, any weekend or special-date prices, cleaning fee and other charges.
- Booking settings: Instant Book or Request to Book, minimum and maximum nights, advance notice and booking window (see LA-HOST-06).
- Photographs of the Property and, where requested at listing, a short verification video.
- Emergency contact details for Guests.
2. Accuracy
Listings must describe the Property accurately and not omit material information. Hosts must update a Listing immediately when anything material changes — price, amenities, occupancy, availability, restrictions, renovation, maintenance, ownership or closure. Where details are imported from another platform, the Host remains responsible for their accuracy and for having the right to reuse that content.
3. Photos and video
- Must be genuine, recent and of the actual Property, owned by the Host or used under licence.
- Must not be materially altered, use misleading filters, or show amenities that are not available.
- Must not show Guests or other identifiable people without consent, personal documents, or contact details, phone numbers, website addresses or watermarks that invite booking outside Livasta.
4. Approval
Every new Listing, and every material change to it, is reviewed by Livasta before it is published. Livasta may ask for property documents (section 7), more photos, a video call or an inspection, and may approve, reject or ask for changes. Hosts can save an unfinished Listing as a draft and continue later. Approval is not a certification that the Property complies with the law.
5. Minimum property standards
| Area | Requirement |
|---|---|
| Entrance and exterior | Safe entrance, visible address or directions, adequate lighting, emergency access, parking if advertised |
| Interior | Working doors, locks and windows; clean floors; safe furniture; ventilation |
| Utilities | Electricity, running water, sanitation; internet and air conditioning if advertised |
| Bathroom | Running water, working flush, clean toilet, shower or bathing facility, wash basin, ventilation |
| Bedroom | Clean linen, mattress, pillows, blanket, curtains, lighting |
| Safety | As set out in LA-HOST-07 (smoke detection, fire extinguisher, first-aid kit, emergency numbers) |
6. Cleanliness before every stay
- floors cleaned and bathrooms disinfected;
- fresh linen and clean towels;
- bins emptied and kitchen surfaces sanitised;
- appliances working and pest control maintained;
- good air quality and no odours.
7. Property documents
Hosts must hold, and provide on request, documents appropriate to the Property:
| Property / Host | Documents that may be requested |
|---|---|
| Owner | Sale or conveyance deed, mutation record, property tax receipt, recent electricity or water bill, occupancy/completion certificate where applicable |
| Tenant or lessee | Registered lease deed permitting sub-letting or short stays, owner's written authorisation, recent utility bill |
| Property manager or agent | Management agreement or authorisation from the owner |
| Commercial premises | Trade licence, fire NOC, building approval, occupancy certificate, GST registration |
| Hotel, guest house or homestay | Hotel licence or state homestay / B&B registration, tourism registration, food licence and pool licence where applicable |
8. Quality reviews
Livasta may review Listings at any time. Repeated failures to meet these standards may lead to lower search ranking, temporary suspension or removal (see LA-HOST-12). Listings that are unavailable for a long period may be archived after notice.
Contact
Support: support@livasta.com · Phone / WhatsApp: +91 89290 39102 (Monday – Saturday, 10:00 – 18:00 IST). In the app: Support → "Get help with a booking".
Grievances: grievance@livasta.com · Privacy and data requests: privacy@livasta.com.
Document reference: LA-HOST-05 v2.1 · d2e3286083ce