LIV ASTA LIV ASTA Back to Livasta
LA-HOST-06

Bookings, Calendar & Instant Book Policy

Instant Book and Request to Book, response times, availability, calendar sync, booking links, slot bookings and double bookings.

Version
2.1
In force from
28 October 2026
Applies to
All Hosts and Listings
Reading time
3 min

LIV ASTA PRIVATE LIMITED · LA-HOST-06 · Version 2.1 · In force from 28 October 2026 · livasta.com/policies/host/bookings-calendar

This Bookings, Calendar & Instant Book Policy ("Policy") is issued by LIV ASTA PRIVATE LIMITED (CIN U52291DC2026PTC473382), registered office at Plot 2, District Centre, Shivaji Place, Raja Garden, Rajouri Garden, New Delhi – 110027 ("Livasta", "we", "us"), operator of the Livasta platform at livasta.com and in the Livasta app.

It forms part of, and must be read with, the Livasta Host Agreement (LA-HOST-01), the Livasta Terms & Conditions, Privacy Policy and Cancellation, Refund & Guest Protection Policy published on livasta.com. Capitalised terms not defined here have the meaning given in the Host Agreement. If this Policy conflicts with the Host Agreement on a host-specific matter, the Host Agreement prevails.

1. Booking settings for each Listing

  • Instant Book or Request to Book — chosen per Listing.
  • Minimum and maximum nights, advance notice (how soon before check-in a Booking may be made) and booking window (how far ahead Guests can book).
  • Maximum guests — the Platform does not allow Bookings above the Listing's maximum.
  • Bookings can start from today (India time) at the earliest; past dates cannot be booked.

2. Instant Book

  • Eligible Bookings are confirmed automatically once payment succeeds, subject to Livasta's risk and fraud checks.
  • Livasta may decide eligibility for Instant Book using verification status, ratings, response and cancellation history, compliance record, fraud risk and listing quality, and may remove it after repeated cancellations, rising complaints, suspected fraud or falling quality.
  • A Host cannot approve or decline an Instant Book Booking; cancelling it afterwards is a Host cancellation under LA-HOST-03.

3. Request to Book

  • The Host must accept or decline within 24 hours. Requests not answered in time expire automatically, and the Guest is told.
  • A request becomes a Booking only after Host acceptance, successful payment and Livasta's confirmation.
  • Requests may be declined only for legitimate, lawful and non-discriminatory reasons (LA-HOST-10).
  • A Host's acceptance rate and response time are part of Host performance (LA-HOST-09).

4. Confirmation and reminders

When a Booking is confirmed, the Guest receives a confirmation in their account and by email, and the Host is notified in the app and by email/WhatsApp. Livasta sends check-in and check-out reminders to the Guest and the Host the day before and on the day. Guests must have completed identity verification before booking.

5. Calendar

  • Keep every Calendar accurate. Block dates as soon as they become unavailable.
  • Prices for specific dates (weekends, holidays, special dates) are set on the Calendar. When the base rate changes, the Host chooses whether dates with custom prices also change.
  • Hosts must take all reasonable steps to prevent double bookings across every channel.

6. Calendar synchronisation (iCal)

  • Approved Listings can import external calendars (for example Airbnb or Booking.com); imported busy dates are blocked on Livasta. Imports refresh periodically (currently about every 3 hours).
  • Hosts can export their Livasta calendar to other platforms using the Listing's calendar link.
  • Because synchronisation is not instant, the Host remains responsible for avoiding double bookings — for example by blocking dates manually right after a booking elsewhere.
  • If a double booking happens, the Livasta Booking must be honoured or it is treated as a Host cancellation under LA-HOST-03.
  • A Host can select nights on the Calendar and share a booking link with a specific Guest. The dates are held for 24 hours.
  • The Guest must log in, complete verification and pay through Livasta; the Booking then follows the normal rules, fees and cancellation terms.
  • Booking Links must not be used to arrange payment outside the Platform.

8. Slot (hourly or same-day) Bookings

Where a Host enables Slot Bookings for a Property (off by default), Guests can book hourly or same-day slots at the prices the Host sets. All other rules in this Policy and the Host Agreement apply. Slot Bookings must comply with local laws and the Party & Event Hosting Policy (LA-HOST-14) where an event is involved.

9. Arrival and stay

  • Provide accurate check-in instructions through the Platform. The exact address and arrival guide are shown to the Guest only after confirmation.
  • Be reachable (or have a named contact reachable) during the stay.
  • Communicate with Guests through Livasta messaging. Do not use Booking enquiries to move Guests or payments off the Platform.

Contact

Support: support@livasta.com · Phone / WhatsApp: +91 89290 39102 (Monday – Saturday, 10:00 – 18:00 IST). In the app: Support → "Get help with a booking".

Grievances: grievance@livasta.com · Privacy and data requests: privacy@livasta.com.

Document reference: LA-HOST-06 v2.1 · 11d3ea594f5e

Related hosts policies

LA-HOST-05Listing Standards & Property Documentation Policy What a listing must include, accurate photos and descriptions, property documents, legal permissions and listing review. 3 min read LA-HOST-14Party & Event Hosting Policy Extra rules for listings that allow parties or events: capacity, permissions, noise, safety and neighbours. 2 min read LA-HOST-16House Rules Template A ready-to-use template for writing clear house rules that guests accept before booking. 1 min read