LIV ASTA PRIVATE LIMITED · LA-HOST-12 · Version 2.1 · In force from 28 October 2026 · livasta.com/policies/host/trust-safety-enforcement
This Trust & Safety Enforcement Policy ("Policy") is issued by LIV ASTA PRIVATE LIMITED (CIN U52291DC2026PTC473382), registered office at Plot 2, District Centre, Shivaji Place, Raja Garden, Rajouri Garden, New Delhi – 110027 ("Livasta", "we", "us"), operator of the Livasta platform at livasta.com and in the Livasta app.
It forms part of, and must be read with, the Livasta Host Agreement (LA-HOST-01), the Livasta Terms & Conditions, Privacy Policy and Cancellation, Refund & Guest Protection Policy published on livasta.com. Capitalised terms not defined here have the meaning given in the Host Agreement. If this Policy conflicts with the Host Agreement on a host-specific matter, the Host Agreement prevails.
1. Principles
Livasta enforces its policies fairly, in proportion to the seriousness of the issue, and on the available evidence. Hosts are told what action was taken and why, unless the law or an investigation prevents it.
2. When Livasta may act
- breach of the Host Agreement or any policy;
- fraud, false information or forged documents;
- risk to Guest safety or hidden recording devices;
- illegal activity or prohibited activities (LA-HOST-10);
- repeated cancellations, complaints or poor performance;
- off-platform payments or fee avoidance;
- failed or expired verification;
- a legal or regulatory requirement.
3. Possible actions
| Level | Examples of action |
|---|---|
| Guidance | Warning, request to correct a Listing, training or a corrective plan |
| Restriction | Lower search ranking, removal of Instant Book or badges, Calendar block, request for re-verification |
| Suspension | Temporary suspension of a Listing or the Host account; Payout hold while investigating |
| Removal | Permanent removal of a Listing; termination of the Host account |
| Referral | Reporting to the police or other competent authorities |
4. Immediate action
Livasta may act immediately, without prior warning, where urgent action is reasonably needed to protect Guests, the public or the Platform — for example credible safety threats, suspected trafficking or exploitation, hidden cameras, serious fraud or a legal order.
5. Effect on Bookings and Payouts
During a suspension, upcoming Bookings may be cancelled, with Guests refunded and helped to rebook. Payouts may be held where fraud, a chargeback or a dispute is being investigated, and released or adjusted once it is resolved.
6. Asking for a review
- A Host may ask for a review of an enforcement decision within 14 days by writing to grievance@livasta.com with the account details and any evidence.
- The review is done by someone not involved in the original decision.
- Livasta aims to give a reasoned decision within 15 days.
7. Reinstatement
Where appropriate, Livasta may restore a Listing or account once the Host has fixed the problem, completed any required verification or training, and paid any amounts owed.
Contact
Support: support@livasta.com · Phone / WhatsApp: +91 89290 39102 (Monday – Saturday, 10:00 – 18:00 IST). In the app: Support → "Get help with a booking".
Grievances: grievance@livasta.com · Privacy and data requests: privacy@livasta.com.
Document reference: LA-HOST-12 v2.1 · 768616cd9e9e