LIV ASTA PRIVATE LIMITED · LA-GUEST-14 · Version 2.1 · In force from 28 October 2026 · livasta.com/policies/guest/event-conduct
This Event Code of Conduct, Prohibited Events and Emergency Procedure ("Policy") is issued by LIV ASTA PRIVATE LIMITED (CIN U52291DC2026PTC473382), registered office at Plot 2, District Centre, Shivaji Place, Raja Garden, Rajouri Garden, New Delhi – 110027 ("Livasta", "we", "us"), operator of the Livasta platform at livasta.com and in the Livasta app.
It forms part of, and must be read with, the Staying Guest Agreement (LA-GUEST-01), the Party and Event Guest Agreement (LA-GUEST-02), and the Livasta Terms & Conditions, Privacy Policy and Cancellation, Refund & Guest Protection Policy published on livasta.com. Capitalised terms not defined here have the meaning given in the Staying Guest Agreement. If this Policy conflicts with the Staying Guest Agreement (or, for event bookings, the Party and Event Guest Agreement) on a guest-specific matter, that Agreement prevails.
1. Event code of conduct
Every Organising Guest and Attendee must:
- respect neighbours and the community;
- respect the Property and the Host's rules;
- follow the law, including alcohol, smoking and noise rules;
- keep the Property clean and dispose of waste properly;
- keep noise reasonable and stop amplified sound by the Curfew Time;
- never be abusive, violent, threatening or discriminatory;
- respect security staff, the Host and their staff, and follow their reasonable instructions;
- cooperate fully in any emergency; and
- leave the Property in good condition.
2. Prohibited Events and activities
The following are never allowed at an Event, unless the law expressly permits them and Livasta has approved them in writing:
- illegal gambling or betting;
- drug parties or any use, sale or distribution of illegal drugs;
- unlicensed commercial or ticketed public events;
- pornographic productions, prostitution or commercial sexual exploitation;
- human trafficking, child exploitation or abuse;
- hate gatherings, terrorism or extremist activity, or political activity prohibited by law;
- illegal weapons demonstrations, animal fighting or wildlife trafficking;
- counterfeit-goods exhibitions, pyramid schemes or fraudulent investment seminars;
- unlicensed medical procedures;
- unauthorised commercial filming where prohibited;
- manufacture or storage of explosives;
- money laundering, identity theft or cybercrime;
- activities that seriously disturb neighbours; and
- any Event or activity prohibited by Applicable Law.
3. Emergency procedure
- Call the emergency services immediately: 112 (or 101 fire, 108 ambulance).
- Stop the music and entertainment so instructions can be heard.
- Evacuate the Property if needed, using the marked exits; keep exits and access routes clear.
- Follow the instructions of emergency responders, security staff and the Host.
- Tell the Host, then Livasta (Support in the app, or +91 89290 39102).
- Keep evidence (photos, videos, names of witnesses) where safe.
- Submit an incident report through Support within 24 hours (section 4).
4. Incident report
After any significant incident, the Organising Guest should report:
| Field | Details |
|---|---|
| Booking reference | From the Booking Confirmation |
| Property | Name and address |
| Date and time | When the incident started and ended |
| Organising Guest | Name and contact number |
| What happened | A short factual description |
| People involved | Names or descriptions, and any injuries |
| Damage | What was damaged and an estimate of the loss |
| Police or emergency services | Whether they attended, and any reference number |
| Evidence | Photos, videos, witness details |
| Action taken | What was done to deal with it |
5. After the Event
- Make sure every Attendee and Vendor has left by the approved end time.
- Remove decorations, equipment, food and all waste — leave nothing hazardous behind.
- Walk round the Property with the Host if possible and agree any damage on the spot.
- Return keys and access devices.
- Report missing or damaged items promptly and cooperate with any claim (LA-GUEST-09).
Contact
Support: support@livasta.com · Phone / WhatsApp: +91 89290 39102 (Monday – Saturday, 10:00 – 18:00 IST). In the app: Support (guest menu) → raise a ticket about a booking.
Grievances: grievance@livasta.com · Privacy and data requests: privacy@livasta.com.
LIV ASTA PRIVATE LIMITED · CIN U52291DC2026PTC473382 · Registered office: Plot 2, District Centre, Shivaji Place, Raja Garden, Rajouri Garden, New Delhi – 110027.
Document reference: LA-GUEST-14 v2.1 · a12fb8c3bf04