Guest Identity Verification (KYC) Policy

1. Why we verify guests

Verification keeps Hosts, guests and neighbours safe, prevents fraud and misuse of Properties, and helps meet legal duties such as guest registration and reporting the stay of foreign nationals. Every guest must be verified before booking.

2. When

• Before your first Booking — a Booking cannot be made, and a host booking link cannot be accepted, until your verification is approved.
• Once only: an approved verification also counts for the host role, and vice versa.
• Livasta may ask you to verify again if your details change, documents expire, or there are reasonable doubts about your identity.
• Hosts may also ask to see identification at check-in where the law or local police registration requires it (LA-GUEST-06).

3. What we ask for

On the form you only choose "Indian" or "NRI / foreign national"; your passport decides whether you are recorded as an NRI or a foreign national, together with your citizenship.

4. Masked documents only

Livasta asks only for masked Aadhaar — a copy where only the last 4 digits of the Aadhaar number are visible. Livasta never asks you to type your full Aadhaar number. If a photo shows the full number, Livasta automatically hides all but the last 4 digits before saving it, and also hides the QR code on older cards (which contains the full number).

5. How your documents are checked

1. Aadhaar QR code first. If your Aadhaar has a QR code, Livasta reads it and checks UIDAI's digital signature, so the details come from UIDAI's own record.
2. Reading on Livasta's own server. Otherwise the printed text is read by document-reading software running on Livasta's own servers.
3. A second automatic reading only when unsure. If the first reading is unclear, the image may be read again by a trusted document-reading service provider. An Aadhaar image is sent only after its number has been blacked out, and is not sent at all if the number cannot be located to hide it. Only the details needed for the form are returned.
4. Your check. The details read from your documents fill the form; you check and correct them before submitting.
5. Human review. A Livasta team member reviews every verification and makes the decision. Automatic readings and match scores support the review; they never decide it on their own.

Names are compared allowing for normal spelling differences (for example Andrey / Andrei, Lakshmi / Laxmi, or a name printed in another script). A difference is flagged for the reviewer, and you can add a note to explain it.

6. Review and decision

You will be notified of the decision in the app and by email. A verification may be rejected if documents are unclear, incomplete, expired or belong to someone else, if the details do not match, if the selfie or video is missing or does not match, or if fraud is suspected. You will be told the reason (unless the law or safety prevents it) and can submit again. Until approved, you will receive reminders to complete verification.

7. Who sees your documents

• Your documents are not shared with Hosts. A Host sees that you are verified, your name and the Booking details.
• For foreign nationals, the details the Host needs for the legal report of your stay (passport and visa details, arrival date) may be shared with that Host (LA-GUEST-15).
• Authorised Livasta staff see your documents only to review them, handle support or investigate fraud.
• Authorities receive information only where the law requires.

8. Storage and retention

Documents, selfies and videos are kept in private, encrypted storage with access limited to authorised staff; document numbers are stored encrypted. Verification records are kept while your account is active and afterwards only as long as the law requires (for example for fraud prevention, tax or legal claims), and are then deleted. Request and security logs never contain document numbers.

9. Your choices

You can ask to correct your details at any time. You may withdraw consent and ask for deletion, subject to the law — but without verification you will not be able to book. See LA-GUEST-11.

10. False or borrowed documents

Submitting false, altered or someone else's documents, or verifying on another person's behalf, leads to rejection, suspension or closure of the account, and may be reported to the authorities.

Contact

Support: support@livasta.com · Phone / WhatsApp: +91 89290 39102 (Monday – Saturday, 10:00 – 18:00 IST). In the app: Support (guest menu) → raise a ticket about a booking.

Grievances: grievance@livasta.com · Privacy and data requests: privacy@livasta.com.

LIV ASTA PRIVATE LIMITED · CIN U52291DC2026PTC473382 · Registered office: Plot 2, District Centre, Shivaji Place, Raja Garden, Rajouri Garden, New Delhi – 110027.