LIV ASTA PRIVATE LIMITED · LA-GUEST-11 · Version 2.1 · In force from 28 October 2026 · livasta.com/policies/guest/privacy-notice
This Guest Privacy and Data Protection Notice ("Policy") is issued by LIV ASTA PRIVATE LIMITED (CIN U52291DC2026PTC473382), registered office at Plot 2, District Centre, Shivaji Place, Raja Garden, Rajouri Garden, New Delhi – 110027 ("Livasta", "we", "us"), operator of the Livasta platform at livasta.com and in the Livasta app.
It forms part of, and must be read with, the Staying Guest Agreement (LA-GUEST-01) or, for event bookings, the Party and Event Guest Agreement (LA-GUEST-02), and the Livasta Terms & Conditions, Privacy Policy and Cancellation, Refund & Guest Protection Policy published on livasta.com. Capitalised terms not defined here have the meaning given in the Staying Guest Agreement. If this Policy conflicts with the Staying Guest Agreement (or, for event bookings, the Party and Event Guest Agreement) on a guest-specific matter, that Agreement prevails.
1. Who is responsible
LIV ASTA PRIVATE LIMITED is the data fiduciary for the personal data it collects through the Platform, under the Digital Personal Data Protection Act, 2023 (DPDP Act) and the rules made under it. Contact: privacy@livasta.com.
2. What we collect
| Category | Examples |
|---|---|
| Account and contact | Name, email, phone number, date of birth, profile photo, sign-in method. |
| Identity verification (KYC) | Masked Aadhaar, PAN, passport or visa images, document details, selfie and verification video, nationality and addresses (LA-GUEST-05). |
| Bookings | Properties, dates, guests, special requests, House Rules acceptance, booking history, invoices, cancellations and refunds. |
| Payments | Transaction IDs, amounts and status from Razorpay. Never your full card number, CVV or UPI PIN. |
| Communications | Messages with Hosts, support tickets, reviews. |
| Device and usage | IP address, device and browser type, pages and actions, request logs, error reports from your browser, cookies and similar technologies. |
| Location | Approximate location for maps and search, only with your device's permission. |
3. Why we use it
| Purpose | Basis |
|---|---|
| Create and run your account; make, change and cancel Bookings; process payments and refunds | Performing our contract with you |
| Verify identity, prevent fraud and misuse, keep Properties and people safe | Consent and legitimate uses permitted by the DPDP Act |
| Let you and Hosts communicate; provide support; send service notifications | Performing our contract |
| Meet legal, tax, accounting and law-enforcement requirements, including reporting the stay of foreign nationals | Legal obligation |
| Secure and improve the Platform, find and fix errors | Legitimate uses / consent |
| Marketing messages | Your consent only — you can withdraw it at any time |
4. How verification documents are processed
Documents are first read by software on Livasta's own servers (and Aadhaar QR codes are checked against UIDAI's signature). Only when that reading is unclear, the image may be read again by a trusted document-reading service provider, which returns the details needed for the form. Aadhaar images are sent only after their number has been blacked out, and not at all if the number cannot be located. A Livasta team member reviews every verification and makes the decision.
5. What Hosts see
For a Booking, the Host sees your name, profile photo (if any), the dates, number of guests, that you are verified, your messages and the contact details needed to coordinate the stay. For foreign nationals, the Host also receives the details it must report to the immigration authorities. Hosts do not see your verification documents.
6. Who else receives data
| Provider | Purpose |
|---|---|
| Razorpay | Payments and refunds |
| Amazon Web Services (Mumbai region) | Storage of documents and files; transactional email |
| MongoDB Atlas | Database hosting |
| Meta (WhatsApp Business) | Service messages on WhatsApp, where you have given a number |
| Document-reading service provider | Second reading of verification documents, only when needed (section 4) |
| Sign-in, if you choose "Continue with Google" | |
| Authorities | Only where the law requires, or to protect someone's life or safety |
Providers act on Livasta's instructions under contractual safeguards. Livasta does not sell your personal data.
7. Security
Data is encrypted in transit and at rest. Verification files are kept in private storage with restricted access, and document numbers are stored encrypted. Passwords, one-time codes, login tokens, and identity and bank numbers are never written to request logs.
8. How long we keep data
| Data | Kept for |
|---|---|
| Account and profile | While your account is open, then deleted or anonymised unless the law requires otherwise |
| Verification records | While your account is open and afterwards only for as long as the law requires (for example for fraud prevention, tax or legal claims) |
| Bookings, payments and invoices | As long as tax and accounting law requires (generally 8 years) |
| Messages and support tickets | While your account is open and while any dispute about them is possible |
| Request and security logs | 90 days |
9. Your rights
Under the DPDP Act you may ask for a summary of your personal data and how it is processed, ask to correct, complete or update it, ask to erase it (subject to legal requirements), withdraw consent (which may stop us providing services that depend on it), nominate someone to exercise your rights if you die or become incapable, and raise a grievance. Write to privacy@livasta.com. If you are not satisfied with our response, you may complain to the Data Protection Board of India.
10. Children
Accounts are for adults (18+). Information about children travelling with you (for example their number and age) is provided by you as the responsible adult and used only for the Booking.
11. Cookies and local storage
The Platform uses cookies and browser storage to keep you signed in, remember preferences and keep the service secure. A security cookie for staying signed in cannot be read by page scripts.
Contact
Support: support@livasta.com · Phone / WhatsApp: +91 89290 39102 (Monday – Saturday, 10:00 – 18:00 IST). In the app: Support (guest menu) → raise a ticket about a booking.
Grievances: grievance@livasta.com · Privacy and data requests: privacy@livasta.com.
LIV ASTA PRIVATE LIMITED · CIN U52291DC2026PTC473382 · Registered office: Plot 2, District Centre, Shivaji Place, Raja Garden, Rajouri Garden, New Delhi – 110027.
Document reference: LA-GUEST-11 v2.1 · f9806cc7028d