LIV ASTA PRIVATE LIMITED · LA-GUEST-10 · Version 2.1 · In force from 28 October 2026 · livasta.com/policies/guest/reviews-messaging
This Reviews, Messaging and Guest Content Policy ("Policy") is issued by LIV ASTA PRIVATE LIMITED (CIN U52291DC2026PTC473382), registered office at Plot 2, District Centre, Shivaji Place, Raja Garden, Rajouri Garden, New Delhi – 110027 ("Livasta", "we", "us"), operator of the Livasta platform at livasta.com and in the Livasta app.
It forms part of, and must be read with, the Staying Guest Agreement (LA-GUEST-01) or, for event bookings, the Party and Event Guest Agreement (LA-GUEST-02), and the Livasta Terms & Conditions, Privacy Policy and Cancellation, Refund & Guest Protection Policy published on livasta.com. Capitalised terms not defined here have the meaning given in the Staying Guest Agreement. If this Policy conflicts with the Staying Guest Agreement (or, for event bookings, the Party and Event Guest Agreement) on a guest-specific matter, that Agreement prevails.
1. Reviewing a stay
After a completed stay you can review the Property from Trips: an overall star rating, ratings for cleanliness, accuracy, communication, location, check-in and value, and a written comment. You can review a Property you stayed at once, and not your own Property. The Host may publicly reply. Ratings appear on the Listing and in search.
2. What a review must be
- honest and based on your own stay;
- relevant to the Property, the stay and the Host's hosting;
- free of hate, discrimination, threats, harassment and obscenity;
- free of personal data (phone numbers, addresses, ID numbers) and of private information about anyone;
- not written in return for money, a discount or any other benefit, and not used to pressure a Host (for example "refund me or I'll leave a bad review"); and
- not written by, or for, a competitor.
3. Moderation
Livasta may hide or remove a review — or a Host's reply — that breaks this Policy or the law, or is the subject of a valid legal complaint. Livasta does not remove a review just because it is negative. If you think a review breaks this Policy, report it to support.
4. Messaging
- Use Livasta messaging to talk to Hosts; messages are stored encrypted.
- Livasta may review messages where needed for safety, fraud prevention, support or a dispute.
- Never use messages to arrange payment outside the Platform or to avoid Livasta's fees.
- Do not send spam, harassment, threats or unlawful content.
- Share personal contact details only as needed to coordinate a confirmed stay.
5. Content you post
You keep ownership of the reviews, photos and other content you post. You give Livasta a non-exclusive, royalty-free licence to host, display, reproduce and process it to run, secure and improve the Platform (including showing reviews on Listings) and — only with your separate consent — for promotion. You confirm that you have the right to post it, that it does not infringe anyone's rights, and that it does not include other people's personal data without their permission.
6. Notifications
Livasta sends service messages about your Bookings — confirmations, payment and refund updates, check-in and check-out reminders, KYC reminders and security alerts — by email, in-app or push notification and WhatsApp. You can change device notifications in your settings. Marketing messages are sent only with your consent, and you can opt out at any time.
Contact
Support: support@livasta.com · Phone / WhatsApp: +91 89290 39102 (Monday – Saturday, 10:00 – 18:00 IST). In the app: Support (guest menu) → raise a ticket about a booking.
Grievances: grievance@livasta.com · Privacy and data requests: privacy@livasta.com.
LIV ASTA PRIVATE LIMITED · CIN U52291DC2026PTC473382 · Registered office: Plot 2, District Centre, Shivaji Place, Raja Garden, Rajouri Garden, New Delhi – 110027.
Document reference: LA-GUEST-10 v2.1 · 293633e85925