LIV ASTA PRIVATE LIMITED · LA-HOST-10 · Version 2.1 · In force from 28 October 2026 · livasta.com/policies/host/community-standards
This Community Standards & Host Code of Conduct ("Policy") is issued by LIV ASTA PRIVATE LIMITED (CIN U52291DC2026PTC473382), registered office at Plot 2, District Centre, Shivaji Place, Raja Garden, Rajouri Garden, New Delhi – 110027 ("Livasta", "we", "us"), operator of the Livasta platform at livasta.com and in the Livasta app.
It forms part of, and must be read with, the Livasta Host Agreement (LA-HOST-01), the Livasta Terms & Conditions, Privacy Policy and Cancellation, Refund & Guest Protection Policy published on livasta.com. Capitalised terms not defined here have the meaning given in the Host Agreement. If this Policy conflicts with the Host Agreement on a host-specific matter, the Host Agreement prevails.
1. Respect and non-discrimination
Hosts must not refuse, cancel, discourage, charge more for or treat Bookings differently on the basis of race, caste, ethnicity, religion, gender, sexual orientation, disability, nationality, marital status or any other characteristic protected by law. Hosts should make reasonable efforts to answer accessibility questions honestly.
2. Honesty
- Keep Listings accurate and up to date.
- Never post fake reviews or manipulate ratings.
- Never use someone else's identity, photos or documents.
3. Communication
- Respond promptly and courteously through Livasta messaging.
- Do not harass, threaten or pressure Guests.
- Respect Guests' privacy (see LA-HOST-07 and LA-HOST-11).
4. Payments stay on Livasta
Do not share phone numbers, email addresses, websites or payment details to move a Booking or enquiry off the Platform, and do not accept payment outside Livasta for any Booking or enquiry that came through Livasta.
5. Prohibited activities
The Platform must never be used for:
| Category | Examples |
|---|---|
| Exploitation | Human trafficking, prostitution, child exploitation |
| Crime | Drug offences, illegal weapons, illegal gambling, sale of counterfeit goods, wildlife trafficking |
| Financial crime | Money laundering, tax evasion, payment fraud |
| Platform abuse | Fraudulent or fake listings, identity theft, cybercrime, scraping |
| Unsafe or unlawful events | Unauthorised commercial events, events breaking LA-HOST-14 or local law |
| Terrorism | Any support for terrorist activity |
Breaches lead to immediate suspension, reporting to the competent authorities and termination.
6. Code of ethics
- Act honestly and in good faith.
- Keep premises safe and clean.
- Respect Guest privacy and neighbours.
- Comply with the law and cooperate with lawful investigations.
- Report serious incidents promptly.
- Behave professionally and protect the trust Guests place in Livasta.
7. Reporting concerns
Anyone can report a concern about a Listing, Host or Guest through Support or at support@livasta.com. Reports are handled under the Trust & Safety Enforcement Policy (LA-HOST-12).
Contact
Support: support@livasta.com · Phone / WhatsApp: +91 89290 39102 (Monday – Saturday, 10:00 – 18:00 IST). In the app: Support → "Get help with a booking".
Grievances: grievance@livasta.com · Privacy and data requests: privacy@livasta.com.
Document reference: LA-HOST-10 v2.1 · 0895c3f47f01