House Rules and Guest Code of Conduct

1. House Rules

Each Host sets House Rules for their Property. They are shown on the Listing and at checkout, and you accept them before you pay. The Host may update them before check-in by telling you through the Platform; a material change after the Booking is confirmed must not unreasonably disadvantage you (if it does, contact support). Where there is a conflict, Applicable Law comes first, then the Staying Guest Agreement, then reasonable House Rules.

2. Code of conduct

Everyone staying at or visiting a Property through your Booking must:

• behave responsibly and respect neighbours, the Host, staff, security and other occupants;
• keep the Property clean and hygienic and avoid nuisance;
• follow the Host's lawful instructions and cooperate with building security;
• use furniture, appliances and utilities with care and avoid waste; and
• protect the Property from avoidable damage.

3. Noise and quiet hours

Respect your neighbours' quiet enjoyment. Avoid loud music, shouting, amplified sound, instruments and outdoor gatherings, especially during quiet hours — 10:00 pm to 6:00 am unless the House Rules or local rules set other times. Repeated noise or nuisance complaints are a material breach.

4. Alcohol, smoking and drugs

• Alcohol only where lawful in that state, allowed by the House Rules, and consumed responsibly.
• Smoking and vaping only in areas the Host designates, if any. Where smoking is not allowed, extra cleaning may be charged (LA-GUEST-09).
• Narcotic drugs and psychotropic substances are strictly prohibited — possessing, using, making, distributing or facilitating them is unlawful and leads to immediate action.

5. Pets

Pets are allowed only where the Listing says so or the Host agrees, and must be declared at booking. You are responsible for your pet's behaviour, cleanliness, any damage or injury it causes, and compliance with local rules.

6. No parties or events without approval

Parties, celebrations, weddings, corporate or promotional events, ticketed events and other gatherings are not allowed under an accommodation Booking without the Host's prior approval through the Platform. Approved events follow the Party and Event Guest Agreement (LA-GUEST-02).

7. Respect and non-discrimination

Treat everyone with dignity. Harassment (including sexual harassment), intimidation, abusive language, threats, stalking, retaliation and violence are prohibited, as is discrimination on grounds of race, caste, religion, ethnicity, nationality, disability, age, sex, gender identity, sexual orientation, marital status or any other characteristic protected by law.

8. Prohibited activities

The following are prohibited at any Property:

• any unlawful activity;
• violence, harassment, discrimination or threats;
• prostitution, human trafficking, or child exploitation or abuse;
• illegal gambling or betting;
• illegal drugs or weapons, explosives or hazardous materials;
• terrorism or extremist activity;
• fraud, money laundering, identity theft or cybercrime;
• vandalism or intentional damage;
• unauthorised commercial filming or shoots;
• operating a business or letting the Property to others; and
• anything that materially disturbs neighbours or endangers anyone.

9. Care of the Property and environment

Do not remove, dismantle or alter furniture, fittings or decorations, or move them in a way likely to cause damage. Dispose of waste only in the designated places and as local rules require. Conserve water and electricity, recycle where facilities exist and respect local environmental rules.

10. Internet and digital services

Wi-Fi, TV and streaming services are provided as available. Do not use them for hacking, copyright infringement, unlawful downloads, malware, fraud or any other unlawful activity. Temporary interruptions due to maintenance, providers or events outside the Host's control are not, by themselves, a breach — but a promised essential service that is missing may be raised under Guest Protection (LA-GUEST-04).

11. If the rules are broken

Acting reasonably, the Host or Livasta may give a warning, require you to stop, charge reasonable costs, cut the Booking short or require you to leave, and Livasta may restrict or suspend your account (LA-GUEST-12). You are responsible for breaches by anyone staying or visiting through your Booking.

Contact

Support: support@livasta.com · Phone / WhatsApp: +91 89290 39102 (Monday – Saturday, 10:00 – 18:00 IST). In the app: Support (guest menu) → raise a ticket about a booking.

Grievances: grievance@livasta.com · Privacy and data requests: privacy@livasta.com.

LIV ASTA PRIVATE LIMITED · CIN U52291DC2026PTC473382 · Registered office: Plot 2, District Centre, Shivaji Place, Raja Garden, Rajouri Garden, New Delhi – 110027.