LIV ASTA PRIVATE LIMITED · LA-HOST-13 · Version 2.1 · In force from 28 October 2026 · livasta.com/policies/host/ai-automation-fraud
This AI, Automation & Fraud Prevention Policy ("Policy") is issued by LIV ASTA PRIVATE LIMITED (CIN U52291DC2026PTC473382), registered office at Plot 2, District Centre, Shivaji Place, Raja Garden, Rajouri Garden, New Delhi – 110027 ("Livasta", "we", "us"), operator of the Livasta platform at livasta.com and in the Livasta app.
It forms part of, and must be read with, the Livasta Host Agreement (LA-HOST-01), the Livasta Terms & Conditions, Privacy Policy and Cancellation, Refund & Guest Protection Policy published on livasta.com. Capitalised terms not defined here have the meaning given in the Host Agreement. If this Policy conflicts with the Host Agreement on a host-specific matter, the Host Agreement prevails.
1. Where Livasta uses automation
| Area | What is automated | Human involvement |
|---|---|---|
| Identity verification | Reading text on uploaded documents on Livasta's own servers, with a second reading by a trusted document-reading service provider only when the first is unclear and only after Aadhaar numbers are hidden; checking the UIDAI digital signature on Aadhaar Secure QR codes; passport check digits; comparing names and dates of birth; hiding Aadhaar numbers before storage | Every verification is approved or rejected by a reviewer |
| Listings | Checks for missing information | Every Listing is approved by a reviewer |
| Payments | Verifying that payments match the Booking amount and come from the payment partner | Disputes and refunds are reviewed by staff |
| Security and fraud | Rate limits, login protection, unusual-activity signals | Account actions are reviewed by staff |
| Pricing (if offered) | Suggested prices based on demand, season and similar data | Advisory only; the Host sets prices |
| Notifications | Booking, check-in, KYC and payment reminders | — |
2. Human review
Automated results help Livasta's team; they do not by themselves decide whether a person is verified, a Listing is approved or an account is suspended. Anyone affected by a decision can ask for it to be reviewed (LA-HOST-12, LA-HOST-17).
3. External service providers
Identity documents are first read on Livasta's own servers. Only when that reading is unclear, the image may be sent to a trusted document-reading service provider, which reads it and returns the details needed for the form. An Aadhaar image is sent only after its number has been blacked out, and is not sent at all if the number cannot be located. Before Livasta uses an external provider for any other purpose involving personal data, this Policy and the Privacy Policy will be updated first, stating the purpose, the data involved, the provider and where processing happens.
4. Accuracy
Details read automatically are shown to the user to check and correct before submitting. Users are responsible for the accuracy of what they submit.
5. Your data
Livasta does not use users' identity documents to train AI models.
Contact
Support: support@livasta.com · Phone / WhatsApp: +91 89290 39102 (Monday – Saturday, 10:00 – 18:00 IST). In the app: Support → "Get help with a booking".
Grievances: grievance@livasta.com · Privacy and data requests: privacy@livasta.com.
Document reference: LA-HOST-13 v2.1 · 3724569ba763